We offer the following payment options:
- Direct or EFT deposit into our bank account in South Africa – goods are only dispatched once confirmation of payment has been received by our bank.
- Payment by credit card – with this option we will need your card details in order to complete the transaction. These details are known only to Out of This World’s web order supervisor.
Important: please note that all details about our customers are neither stored nor held by our company, other than for the purposes of dispatching your order. Our company is a leader in its field, been operating for over 40 years and take fraud, in whatever form, very seriously.
We have a long-established relationship with a professional courier company. Depending where in the world you are located, they will advise us on the quickest, safest and most cost-effective method of shipment for you.
Once we have received payment for the item, we will be in touch with the shipping options for that particular product. Most of our goods are couriered locally, and air-freighted to overseas countries.
Our dispatch centre follows a hands-on approach and all the necessary information will be made available to you so that you can relax and leave the delivery details in our capable hands.
Damaged Items: Once an order has been received by our customer, should the parcel be damaged, you should contact us to initiate the process of replacement of that item. This should be done within 5 days of your receipt of the damaged parcel. We insure all parcels and you can either send the original parcel back to us, at our cost, or you could send us a photograph as proof of the damage. Once we receive a refund from our insurance company, we will send you a replacement immediately.
Unwanted Items: Should you decide on receipt of an item that you are not satisfied with it in any way, you can request a full refund from us. As long as you return the item within 7 days of receipt (at your own expense) in the same condition as it left our warehouse, we are happy to refund you the full purchase price, less the cost of our shipping. Please see our contacts page for our location details.